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How madurbazar Protects Your Personal Data

At madurbazar, we handle the personal data you share with us — your name, contact details, payment records and account activity — with clear purpose and strict controls.

Data collected only for account operationUPI and Paytm transactions encrypted in transitYou may request data deletion anytimeNo sale of personal data to third partiesIndia-region data handling applies
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madurbazar How madurbazar Protects Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or delete the personal data we hold about you, our privacy support team can handle your request directly. We aim to respond to all data-related queries within five working days. Choose the channel that suits you and we will follow up with next steps.

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Email Privacy Request

Send your data access, correction or deletion request to our privacy address. Include your registered email so we can locate your account record quickly and respond within five working days.

Live Chat Support

Open the live chat window on madurbazar and ask for a privacy team handover. Our agents are available during extended hours and can log your request immediately so nothing falls through.

In-Account Help Desk

Log in, navigate to Account Settings and select the Help section. From there you can submit a privacy query directly attached to your account, which speeds up verification and reduces back-and-forth.

HOW WE HANDLE DATA

Our Data Handling Commitments to You

madurbazar applies specific controls at every stage of your data's life — from the moment you enter your phone number at registration to the point where you request account closure.

Encrypted Data Storage

All personal data fields — name, contact number, date of birth — are stored using encryption at rest. Payment identifiers from UPI or Paytm are tokenised so the raw values are never written to our main database in plain text.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences in your browser at any time; declining analytics cookies does not affect account functionality.

Account Security Measures

Login attempts are monitored for unusual patterns. If we detect a sign-in from an unrecognised device or location, we send a verification prompt to your registered mobile number before granting access to your account.

Data Retention Schedule

We keep account data for as long as your account is active and for a defined period after closure, as required by applicable Indian financial regulations. Once that period lapses, personal records are deleted or anonymised on a rolling basis.

Your Right to Access

You may request a copy of the personal data we hold about you at any time. We will provide a summary within five working days, covering identity fields, payment logs and communication history tied to your account.

Data Correction and Deletion

If any detail we hold is inaccurate, contact us and we will correct it promptly. If you close your account and want your data removed, submit a deletion request and we will process it in line with our retention schedule and legal obligations.

Common Questions About Your Privacy on madurbazar

These answers cover the questions we hear most often about how your data is handled, what rights you have, and how to act on those rights. If your question is not answered here, reach out to our privacy team directly via live chat or email.

We collect your name, email address, mobile number and date of birth at registration. When you make a deposit via UPI, Paytm or PhonePe, we also retain the transaction reference and amount for account reconciliation and security purposes.

We do not sell your personal data. We share it only with payment processors like UPI networks and fraud-detection services strictly necessary to operate your account. Any third party we work with is bound by data-protection obligations under our agreements with them.

After account closure, we retain your data for the period required by applicable Indian financial and anti-fraud regulations. Once that mandatory period ends, your personal records are deleted or anonymised so they can no longer be linked back to you.

Yes. Submit a data access request via live chat, email or the in-account Help section. We will compile and send you a summary of the identity fields, payment logs and communication records associated with your account within five working days.

Contact the privacy team with the detail that needs updating and the correct value. We will verify your identity against your account and apply the correction promptly. Some fields — like your registered mobile number — may require an additional verification step for security.

We store only the transaction reference and amount from each UPI, Paytm or PhonePe deposit — never your full UPI ID credentials or Paytm PIN. These references are tokenised and encrypted at rest so payment details cannot be extracted from our database.

If you believe your data has been used outside this policy, contact our privacy team immediately via email or live chat. We will investigate and respond within five working days. Your rights under applicable Indian data protection law remain available to you throughout.

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